FAQs

Where do your dinnerware products originate from?

Our dinnerware products are proudly crafted in Poland, known for its rich history of producing high-quality ceramics and porcelain.

How is the pricing structured for your dinnerware items?

Our pricing is per item unless otherwise specified. Each product's individual price is indicated on its product page.

What are the care instructions for your dinnerware?

Our dinnerware is designed with convenience in mind. It is dishwasher safe, oven safe up to 400 degrees Fahrenheit, and microwave safe for your ease of use.

What type of ink is used for printing the designs on the dinnerware?

We use food-safe ink to print the intricate and beautiful designs on our dinnerware. This ensures that your tableware is safe for everyday use.

How do you ensure the quality and durability of your dinnerware products?

Each of our dinnerware items goes through a rigorous 3-point check process before shipping. This process involves inspecting for defects, imperfections, and assessing overall durability to ensure you receive the highest quality products.

What are the sizes of the different dinnerware items you offer?

How much is the shipping fee?

For your convenience, we offer a flat rate shipping fee of $13.00 for orders under $149.99. This fee will be automatically added to your order total during the checkout process.

What is your default shipping carrier?

Our default shipping method is UPS. UPS is renowned for its reliability and efficiency, ensuring your order reaches you in the best condition.

Are there any delays in shipping due to COVID-19?

Yes, due to the ongoing impact of COVID-19, shipping times have occasionally experienced delays. Typically, packages are expected to arrive within 10-15 business days from the date your order is processed. We appreciate your understanding during these challenging times.

Do you offer overnight shipping services?

We do not offer overnight shipping services at this time. We apologize for any inconvenience and appreciate your understanding.

How long does it take for my order to be processed?

Please allow a reasonable processing time of 7-10 business days for your order to be meticulously prepared. During this period, our dedicated team ensures your order is thoroughly checked for quality and accuracy.

Will I be informed when my order is ready to be shipped?

Yes, as your order nears shipping readiness, you will receive an email notification. This email will include essential tracking information, allowing you to monitor the progress of your package.

How can I track the status of my shipment?

To provide you with up-to-date information on the status of your shipment, we supply tracking details. This allows you to trace your order's location and estimated delivery date at your convenience.

Is there a specific timeframe for order delivery?

While our objective is to deliver your order within 10-15 business days after processing, we appreciate your patience, especially considering potential delays resulting from COVID-19.

Why is it important to provide accurate shipping information?

Accurate and complete shipping information, including the correct shipping address, is vital to ensure your order reaches you as intended. We cannot assume responsibility for orders delivered to incorrect or incomplete addresses provided by the customer.

What is included in the 16-piece dinner set?

Item added to your cart