Shipping Policy
At Kultured.Kitchens we recognize that a well-defined shipping policy is essential to providing a seamless shopping experience. We are committed to transparency and wish to clarify the following details regarding our shipping procedures:
Shipping Rates:
For your convenience, we offer a flat rate shipping fee of $13.00 for orders under $149.99 This fee will be added to your order total during the checkout process.
Shipping Methods:
Default Shipping Method: We utilize UPS as our primary shipping carrier. UPS is known for its reliability and efficiency. However, it's important to note that, due to the ongoing impact of COVID-19, shipping times have occasionally experienced delays. Typically, packages are expected to arrive within 10-15 business days from the date your order is processed.
Overnight Shipping: Please be aware that, at present, we do not offer overnight shipping services. We appreciate your understanding in this regard.
Order Processing:
Please allow a reasonable processing time of 7-10 business days for your order to be prepared. During this period, our dedicated team ensures that your order is meticulously assembled and thoroughly checked for quality and accuracy.
As your order nears shipping readiness, you will receive an email notification. This email will include essential tracking information, allowing you to monitor the progress of your package.
Order Tracking:
To provide you with up-to-date information on the status of your shipment, we supply tracking details that enable you to trace your order's location and estimated delivery date.
Delivery Times:
While our objective is to deliver your order within 10-15 business days, we appreciate your patience in light of potential delays resulting from COVID-19.
Delivery Addresses:
It is of utmost importance that you provide accurate and complete shipping information, including the correct shipping address. Regrettably, we cannot assume responsibility for orders that are delivered to incorrect or incomplete addresses provided by the customer.
Contact Information:
If you have any questions or concerns, please don't hesitate to reach out to us. Our Customer Service team is readily available to assist you. You can contact us using the following email addresses:
General Information: For general inquiries and information, please email us at info@kulturedkitchens.com.
Shipping Information and Updates: If you have questions regarding your shipment or need updates on your order, please reach out to shipping@kulturedkitchens.com.